Privacy Policy

1. Introduction

Marketcall Inc., doing business as HealthPro Matcher ("HealthPro Matcher," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit healthpromatcher.com and use our matching service, which connects consumers with independent dental and rehabilitation providers.

HealthPro Matcher is a free matching service, not a dental office, treatment center, or medical provider. We do not provide medical, dental, or clinical advice, diagnosis, or treatment, and nothing on our site should be treated as such. It is your responsibility to verify that any provider you engage with holds the licenses and credentials appropriate for your needs.

This Policy applies to information collected through our website. It does not apply to information collected by the independent dental or rehabilitation providers, or other partners, to whom we may connect you — their own privacy policies govern those relationships. Because the information you share with us can relate to your health, we treat it sensitively and describe our practices in detail below.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

Information You Provide Directly

When you submit a request through our website to be matched with a dental or rehabilitation provider, we may collect:

• Contact Details: Your name, email address, phone number, and ZIP code;
• Service Details: The type of dental or rehabilitation care you are seeking and other details you choose to provide about your needs so we can match you appropriately;
• Contact Preferences: Your preferred method and time for being contacted by providers.

Please share only the information necessary for us to match you with a provider. You are not required to disclose detailed medical history to use our service.

Information Collected Automatically

When you visit our website, we and our service providers automatically collect certain technical and usage information, including:

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution;
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URL, and navigation paths through our site;
• Cookies and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 6 below and our Cookie Policy);
• Approximate Location: A general location derived from your IP address, which helps us connect you with nearby providers.

Information from Third Parties

We may receive information about you from third-party sources, such as analytics providers and marketing partners, which we may combine with information we have collected directly from you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Matching You with Providers: To connect you with one or more independent dental or rehabilitation providers who may be able to help with the care you are seeking;
• Processing Your Request: To respond to your request, confirm your details, and facilitate the connection between you and relevant providers;
• Communications: To contact you by phone, email, or SMS regarding your request, provider offers, and our services. By submitting your information, you consent to being contacted in these ways;
• Service Improvement: To analyze usage patterns, improve our website and matching service, conduct research, and develop new features;
• Legal Compliance: To comply with applicable federal and state laws and regulations, respond to legal process, enforce our Terms & Conditions, and protect the rights, property, or safety of HealthPro Matcher, our users, and the public;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity and other misuse of our service.

We do not use the information you provide to make medical or clinical decisions, and we do not provide medical or dental advice.

4. How We Share Your Information

We may share your information in the following circumstances:

Independent Dental and Rehabilitation Providers

The primary purpose of our service is to connect you with providers who may be able to help. When you submit a request, we share your contact details and the service details you provide with one or more independent dental or rehabilitation providers relevant to your needs. These providers are independent businesses that operate under their own privacy policies and terms. We may receive compensation when we connect you with a provider.

Service Partners

We work with partners and networks that help us route your request to relevant providers. These partners may receive your information as part of facilitating the matching process.

Service Providers and Data Processors

We engage third-party companies and individuals to help us operate our website and deliver our service. These service providers include:

• Analytics providers that help us understand website usage;
• Request management and distribution platforms that process and route your request;
• Customer communications platforms that facilitate email, phone, and SMS delivery;
• Cloud hosting and infrastructure providers that support our website operations.

These service providers are authorized to use your information only as necessary to provide their services to us and are obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including a court order, subpoena, or government request. We may also disclose information to protect the rights, property, or safety of HealthPro Matcher, our users, or others.

Business Transfers

If HealthPro Matcher or Marketcall Inc. is involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information with other parties when you give us your express consent to do so.

5. Telephone, SMS, and TCPA Consent

By submitting your information through our website, you provide your prior express written consent to be contacted by HealthPro Matcher and by the independent dental and rehabilitation providers we match you with, at the phone number and email address you provide. This includes contact by phone call and text message (SMS), which may be made using an automatic telephone dialing system, an autodialer, or a prerecorded or artificial voice.

You understand and agree that:

• Your consent is not a condition of purchasing any goods or services;
• Message and data rates may apply, and message frequency may vary;
• You may opt out of text messages at any time by replying STOP, and you may ask to be removed from calling lists during any call;
• You may still receive communications necessary to service an existing request even if you opt out of marketing messages.

If you do not wish to be contacted in these ways, please do not submit your information through our website.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze traffic, and support our marketing activities. For detailed information about the specific cookies we use and how to control them, please see our Cookie Policy.

In summary, we use:

• Essential Cookies: Necessary for the website to function properly;
• Analytics Cookies: To understand how visitors interact with our site;
• Advertising Cookies: For retargeting and conversion tracking across advertising platforms;
• Functionality Cookies: To remember your preferences and improve your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For opt-out options from major advertising networks, see our Cookie Policy.

7. Third-Party Sites

Our website may contain links to third-party websites, including the websites of independent dental and rehabilitation providers. These links are provided for your convenience only. We have no control over the content, privacy practices, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit. This Privacy Policy does not apply to third-party websites.

8. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption for data transmission, access controls limiting who can view your data, and regular security reviews. Because the information you share can be health-adjacent, we take particular care in how it is handled.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security, and you provide your information at your own risk.

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our service, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the information and the purpose for which it was collected. When your information is no longer needed, we dispose of it in a secure manner.

9. Children's Privacy

Our website is not directed to children under the age of 18, and we do not knowingly collect information from anyone under 18. If you are under 18, please do not submit any information through our website.

If we learn that we have inadvertently collected information from a child under 18 without verifiable parental consent, we will promptly delete that information. If you believe we may have any information from or about a child under 18, please contact us at info@healthpromatcher.com.

10. Your Choices and Opt-Out

Depending on your location and applicable law, you may have the following choices regarding your information:

• Access: You may request a copy of the information we hold about you;
• Correction: You may request that we correct inaccurate or incomplete information;
• Deletion: You may request that we delete your information, subject to certain legal exceptions;
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by replying STOP to a text message, following the unsubscribe instructions in our emails, or contacting us directly.

To exercise any of these choices, please contact us by email at info@healthpromatcher.com or by mail at the address below. We will respond to verifiable requests within the timeframe required by applicable law and may need to verify your identity before processing your request. Even if you request deletion or opt out of certain uses, we may be required to retain certain information to comply with legal obligations or for legitimate business purposes such as fraud prevention.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale or sharing of your personal information. For full details, please visit our California Privacy Rights page.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of our website after any changes have been posted constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Marketcall Inc. d/b/a HealthPro Matcher
155 S Fair Oaks Ave
Pasadena, CA 91105
Email: info@healthpromatcher.com

If you or someone you know is experiencing a medical emergency, call 911. For free, confidential support with substance use or mental health, you can call or text SAMHSA's National Helpline at 1-800-662-4357 or the 988 Suicide & Crisis Lifeline, available 24/7.